SUBWAY®Restaurants at 2324 Bowen Road, Elma, Elma Center, New York.

It was suggested I order online which was a big mistake. Ordering the food was a breeze but then paying, setting up an account then actually getting my food was a fail.

It took almost a half hour to get through the process of ordering. If I had just gone to the store it would have taken maybe 2-3 minutes. I expected that by the time I got there the 4 subs would be done. It's a small location in a semi-rural area so that should have been reasonable.

I was greeted with, "Are you here for the order​?". Hello, might have been nice. But, worse I was in a hurry since ordering took so long. I was behind schedule and they were just working on the order.

Once done with 3 of the subs they figured out they didn't have enough veggie patties to complete the order. I got a blank stare so I said I guess give me a refund which blew the clerk's mind. Instead of refunding my 1/2 sub, he cancelled the whole order. The cash register wouldn't let him do it so the other clerk came and asked why I wanted to cancel my entire order. I said I didn't, just the half a sub they couldn't make.

If it already wasn't bad enough, it got worse. He then said they didn't know how to do that, they hadn't been trained. He told me to go to the app, which I didn't use, I did it online so that was way over the top. He tried for probably 20 minutes to fix it and couldn't. Finally he called his.manager and was on the home for probably another 10 minutes and then walked in the cooler and found another box of veggie patties. I expect that from my 13 year old when she says she looked everywhere.

He made my sub finally, albeit wrong and I was on my way. He offered me cookies for my trouble but I was so late by now I had to run out the door.

Start to finish from ordering to sitting down to eat was almost 2 hours

Never again.